Title:  Administration Officer

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Administration Officer

Ely

£26,592 - £27,992 per year

40 hours per week – Monday to Friday – 8:00am to 4:30pm

We have an opportunity for an Administration Officer to join our Property Services team in Ely. You will be responsible for providing administrative support to the Regional Operations Manager, Surveyors, Delivery Service Managers, Operatives and other members of the wider team. Working primarily with the Operations Manager and Surveyors, you will be responsible for running reports, issuing work orders, dealing with enquiries and monitoring the shared inbox. This is a varied and challenging role that would suit an organised and proactive individual.

The role of Administration Officer will include:

• Providing daily administration support to the Planned and Surveying teams and the wider Property Services department.
• Proactively creating and maintaining Excel documents with business information
• Organising and coordinating travel, accommodation, training events and team meetings when required
• Managing the shared mailbox and responding to complaints ensuring they are dealt with appropriately
• Answering maintenance related phone and email enquires
• Managing orders for work wear, PPE and stationery
• Supporting with HR meetings, contractor framework meetings, taking minutes and the recruitment of new staff
• Maintaining effective electronic and paper filing systems, administration and updating Toolbox Talks
• Raising purchase orders and further checking and modifying information in SAP systems
• Monitoring performance with use of BI Systems and preparing reports for the regulator

Skills and experiences:

• Previous experience undertaking a similar role within a maintenance environment would be desirable
• Proven experience of working to deadlines and prioritising workloads
• Demonstrable experience of producing and analysing data
• Ability to work independently and use own initiative
• Strong communication and interpersonal skills
• Proficient user of Microsoft Office packages, including Word, Outlook, Excel and Teams

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £26,592 per annum (rising to £27,992 per annum after 12 months, subject to satisfactory performance)

To view the job profile, please click here

Closing Date: 08 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.