Title:  Factoring Manager

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

Factoring Manager

Burns Road, Cumbernauld

£42,549 per year (pro rata)

37.5 hours per week

Temporary position for up to 3 months (with possibility of extension)

We have an opportunity for a Factoring Manager to join our team based in Cumbernauld. The main purpose of this role is to manage the delivery of a high quality factoring service that meets the identified needs of customers in accordance with the required local offers and in line with Sanctuary in Scotland’s business plan.

The role of Factoring Manager will include:

• Managing the day to day running of the Factoring team, including line management of staff
• Issue invoices and deal with our factored properties including the billing and assisting in communal repairs
• Manage all complaints for the service area in line with policy
• Liaising with factored owners on communal repairs
• Manage and maintain relationships with key stakeholders, identifying any shortfalls in service delivery

Skills and experiences:

• Excellent knowledge of factoring legislation, debt recovery, arrears and repairs
• SVQ3 in relevant area
• Institute of Housing qualification
• Proven experience of delivering high quality factoring services
• Proven experience of managing staff
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Scotland Housing Association is one of the country’s largest social landlords.  We provide around 8,000 quality affordable homes for rent and sale to those least able to compete in other sectors of the housing market.

We strive to ensure our investments provide sustainable benefits to the communities we serve. As a not-for-profit organisation any surpluses we achieve are reinvested in our homes and neighbourhoods. Our Investors in People accreditation shows Sanctuary Scotland’s commitment to being the best employer we can.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £42,549 per annum (pro rata)

To view the job profile please click here  (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 30 October 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Scotland Housing Association Limited, a charity registered in Scotland No. SC024549, is a subsidiary of Sanctuary Housing Association, an exempt charity.