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Title:  Field Workforce Planner


Chester, North West, GB, CH1 4QJ

Department:  Maintenance Services
Operation:  Sanctuary Maintenance
Requisition Number:  54855


Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Field Workforce Planner


Octavian Centre, Chester


£22,683 per annum (rising to £23,876 after 12 months service subject to satisfactory performance)


40 hours per week – Monday to Friday, 9.00am – 5.30pm



Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.


We have an exciting opportunity for a Field Workforce Planner to join our Gas Planning team in Chester. You will be part of a busy team responsible for delivering a high quality scheduling service for Gas Maintenance staff. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you. 


The role of Field Workforce Planner will include:

  • Scheduling working tasks using our Dynamic Resource Scheduling (DRS) system
  • Raising follow on repairs including annual gas services and allocating work as appropriate
  • Monitoring workload for Operatives and managing diaries to ensure maximum efficiency
  • Liaising with Operatives via telephone concerning allocated work
  • Communicating with customers in a timely manner concerning general queries


Skills and experiences:

  • Previous experience within a similar role e.g. Coordinator, Planner or Scheduler
  • Proficient in the use of Microsoft Packages (Excel, Word and Outlook)
  • Experience of working independently, using your own initiative
  • Ability to work to deadlines and prioritise workloads within a fast paced environment
  • Previous experience of using multiple systems and working with high volumes of data
  • Effective and assertive communication skills, both verbal and written


Ready to join us?

  • As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including
  • 25 days leave plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • 25 days leave (rising to a maximum of 30 days, after 5 years service) plus public holidays
  • Life assurance provided to all staff
  • Health and well-being plans, including voluntary critical illness scheme
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


To view the job profile, please click here


Closing Date: 21 October 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter


Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.