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Title:  Bank Care and Support Assistant


Cheltenham, South West, GB, GL51 0JA

Department:  Supported Living Services
Operation:  Sanctuary Supported Living
Requisition Number:  183682


Bank Care and Support Assistant


Shaftesbury Place, Cheltenham




Hours as and when required



Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.


Could you support people with learning disabilities and physical disabilities to live more independently?


Would you like to make a difference that lasts long after the end of your shift?


If this sounds like you then we may have your perfect opportunity!


We are seeking a Bank Care and Support Assistant to join our team at Shaftesbury Place. Located in a quiet, residential area of Cheltenham, our lively supported living service provides both residential care and supported housing with care for 28 adults aged 18-65. It has 16 bedrooms and two flats where residents can receive personal care and support, as well as 10 one-bedroom supported living flats.


You don’t need to have previous experience in this field – we’re happy to work with you to help you become an excellent Bank Care and Support Assistant. Above all, we want someone that shares in our values. These are:


  • Ambition - We invest in and care for our people and communities by offering the best standard of support and training for our staff
  • Diversity - We celebrate diversity and are committed to everyone having the same opportunity to access our services
  • Integrity - We will act honestly and openly in everything we do
  • Quality - We have high standards for all of our services and we focus on supporting people to achieve their goals
  • Sustainability - As a support provider, we make sure that our services are run effectively and efficiently, meeting people’s individual needs


You’ll be part of our wider team who prioritises going above and beyond to support our residents in reaching their goals and celebrating their achievements. We’re not just there for our residents though, we’re there for each other too.


We’ll nurture you by providing an induction programme, as well as on-going training to develop new and existing skills and support your progression. You will have access to Sanctuary’s Learning and Development Academy, who provide a wide range of training courses, open to all.


Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.


With us, you’ll be sure to push yourself emotionally, physically, practically and professionally – no two days are the same!


If you’re a person who encourages differences, and strives to treat others with dignity and respect, this is a great opportunity to join our like-minded, hardworking, and resident-focused team.


Read more about Shaftesbury Place here


The role of Bank Care and Support Assistant will include:

  • Delivering a high level of personalised care and support for our residents and encouraging them to maximise their potential and level of independence
  • Managing nutrition by supporting residents to prepare and cook healthy meals
  • Administering medication
  • Assisting residents with general domestic tasks
  • Promoting a positive culture by engaging with residents to prevent social isolation
  • Responding to the nurse call buzzer
  • Maintaining security of the building through a door entry system and managing visitors
  • Keeping accurate and up-to-date records
  • Other duties will vary depending on residents’ needs


Skills and experiences:

  • NVQ2 in Health & Social Care, or willing to work towards
  • Personalised approach to care, ideally with experience of working in a similar, care related role
  • Experience working with clients with physical or learning disabilities is preferable
  • Good verbal and written communication skills
  • Patient, calm and respectful with a caring disposition


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities
  • £10.99 per hour


We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 16 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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