Title:  Senior Receptionist

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Senior Receptionist

Addenbrookes, Cambridge

£23,484 - £24,720 per annum

35 hour per week

We’re looking for a Senior Receptionist to join our Sanctuary Students team at Addenbrookes, Cambridge.

The role will be responsible for providing an effective and efficient administration and reception service to both internal and external customers. We’re looking for someone with people skills who has worked in a similar role, communicating, and helping people with a friendly demeanour within a similar hospitality environment.

The role of Senior Receptionist will include:

• Welcoming and greeting new arrivals and visitors on site, answering enquiries and resolving queries
• Respond to complaints in a positive manner, effectively communicating progress and outcomes to the customer
• Making and implementing improvements to the administration process to ensure a high quality and consistent service
• Maintaining accurate records including financial records, cash control and database records

Skills and experiences:

• Recent experience of undertaking a similar role
• Working knowledge of effective communication at all levels
• Experience of supporting the delivery of high-quality accommodation or customer service
• Good communication skills and understanding of written and spoken English
• Working knowledge of Microsoft Office including Word, Excel, and Outlook

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £23,484 per annum (rising to £24,720 after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 218941

Closing Date: 7 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.