Share this Job

Title:  Assistant Accommodation Manager


Cambridge, East Anglia, GB, CB2 0SQ

Department:  Student Services
Operation:  Sanctuary Students
Requisition Number:  127283

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.


Assistant Accommodation Manager


Addenbrookes, Cambridge


£23,188 per annum inclusive of policy allowance (rising to £24,408 per annum inclusive of policy allowance after 12 months, subject to satisfactory performance)


35 hours per week


We have an opportunity for an Assistant Accommodation Manager to join our Commercial Team at Sanctuary Addenbrookes. This is an exciting role which is responsible for all aspects of Tenancy management including allocating accommodation to processing rent payments. The role will work closely with the Operations team based at the site and will work in a team of 12 including General Assistant and Caretakers. We are looking for a team player and professional individual that is used to working in a fast paced environment and has experience in a similar customer focused role. Being able to use your own initiative is crucial for the role and being a self-motived individual that wants to learn new skills who can also relate to Sanctuary’s values is important too.


The role of Assistant Accommodation Manager will include:

  • Line managing a team of General Assistants on various tasks such as communal areas, daily service cleans and hotel style changeover of accommodation on a daily basis
  • Allocating available key worker and student accommodation to the key workers and students at Addenbrookes and booking accommodation for patient and relatives
  • Completing finance tasks such as processing rent payments, invoices and raising purchase orders
  • Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
  • Providing a quality customer service to customers and reacting to any queries which come in
  • Working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs and completing inspections on void rooms and inspecting required and completed work
  • Developing and maintaining excellent relationships with internal and external customers


Skills and experiences –

  • Experience of supporting the delivery of high quality accommodation or customer service
  • Working knowledge of effective communication at all levels
  • Some experience of managing staff and providing administrative support to the wider team
  • Excellent communication and customer service skills
  • Previous experience of Microsoft Office applications including Word, Excel and Outlook
  • Occasional travel may be requirement of the role, therefore a full valid driving licence is essential


Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme


Role salary is £21,080 with an additional policy allowance of £2,108 per annum (rising to £22,189 with an additional policy allowance of £2,218 per annum after 12 months, subject to satisfactory performance)


To view the full job profile click here


Closing Date: 22 September 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Administrative Assistant, Manager, Administrative, Management