Title:  Assistant Accommodation Manager

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Assistant Accommodation Manager

Addenbrookes Hospital, Grantchester House, Adrian Way, Cambridge, CB2 0SQ 

£25,833 - £27,192 per annum

35 hours per week

We have an opportunity for an Assistant Accommodation Manager to join our team at Sanctuary Addenbrookes. This is an exciting role which is responsible for all aspects of site operations including:  logging maintenance repairs, void room checks, compliance checks and managing high cleaning standards across the site. The role includes working with a small team managing the General Assistants, assist with tenancy management and the overall operations of our 12 accommodation blocks onsite. You will ensure that compliance and high standards are maintained
 
We are looking for a professional individual who is a team player and used to working in a fast-paced environment with experience in a similar role. Being self-motivated and able to use your own initiative is crucial. An individual that wants to learn new skills and can relate to Sanctuary’s values is important

The role of Assistant Accommodation Manager will include:

• Responsible for managing the allocations and bookings for onsite accommodation, which includes:  key workers, students, on-call and patients and relatives bookings.
• Managing a small team of General Assistants, whose duties include: housekeeping, service cleans and general hotel style changeover within the buildings
• Completing finance tasks such as processing rent payments, invoices and raising purchase orders
• Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
• Providing a robust quality customer service to all external and internal stakeholders
• Working with the wider management team, ensuring that standards are adhered to with regards to building checks, repairs, inspections and compliance
   

Skills and experiences:

• Excellent communication and customer service skills at all levels
• Ability to empathise with patients and their families
• Liaising with other health care professionals regarding the on call service
• Experience working with tenancies and agreements
• Experience of managing staff and providing administrative support to the wider team
• Knowledge of Microsoft Office applications including Word, Excel and Outlook
• Experience of working within hospitality sector
• Driving licence is desirable

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £23,484 per annum with an additional policy allowance of £2,348 per annum (rising to £24,720 with an additional policy allowance of £2,472 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Job Reference: 222115

Closing Date: 8th December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.