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Title:  Local Service Manager, Tier 1 - Homelessness


Bury St Edmunds, East Anglia, GB, IP33 3BQ

Department:  Care (Management)
Operation:  Sanctuary Supported Living
Requisition Number:  107803


Local Service Manager, Tier 1 - Homelessness


Bury St Edmunds


£32,725 per annum (rising to £34,447 after 12 months, subject to satisfactory performance)


37.5 hours per week



Sanctuary Supported Living is the largest provider of housing related support to single homeless people in Suffolk.  We have recently undergone an ambitious restructure project in several of our accommodation schemes across Suffolk. The aim of our new services is to ensure our clients achieve their own goals and aspirations through the support and encouragement of our staff and focusing on delivering excellent quality.


The primary focus of our services is to support clients in a range of areas including finding employment, recovery from addiction and building stability through a range of social activities.  A successful outcome is achieved when our customers can move on to suitable long-term accommodation appropriate to their needs.


Our Bury St Edmunds services provide homes with support for single people who may have experienced trauma-based events, have drug and alcohol or substance misuse problems and have a varying number of support needs.  


You will be responsible for leading your team to deliver excellent outcome-focused support and housing management services. You will ensure your service has an ambitious local development plan, which delivers continuous improvement and quality in your services. In addition you will be responsible for ensuring the service provides a safe, secure and positive home for customers, whilst meeting your financial and other key performance targets.  You will be our key contact in your area working closely with our referral agents and the local authority to ensure the highest quality standards are met in your service.


The role of Local Service Manager will include:

  • Running the overall delivery of the housing management
  • Working in line with our contract KPI’s and having direct contact with contract managers
  • Controlling and effectively managing the void process on any empty properties
  • Overseeing and effectively managing the rent accounts and any arrears with the support of the central income team
  • Supervising the service’s financial performance and managing the budget to maximise income
  • Responsibility for health and safety in the service
  • Developing and maintaining relationships with clients and relevant external agencies with the proven ability to liaise effectively with statutory and voluntary partners


Skills and experiences:

  • Previous experience of working in a managerial role in a similar service
  • Strong leadership skills with the ability to solve problems effectively
  • Experience of working in a person-centred way, supporting service users to maximise opportunities for personal development
  • Good written and verbal communication skills
  • Ability to stay focused and take ownership in emergency situations and be able to lead the team effectively
  • Travel is a requirement of the role, therefore a full valid driving licence is essential and access to your own vehicle is desirable


Why work for Sanctuary Supported Living?

We are a values focused organisation who are looking for like minded people to maximise the independence of people we are supporting.  Our clear workplace values and behaviours allow the best outcomes to be achieved across the country.  Our shared values mean that we can take real pride in what we do:


  • Quality - we are always striving for continuous improvement and to increase opportunities for innovative practices
  • Integrity – we ensure that we do the right thing, even if it’s not the easiest thing
  • Diversity – we treat everyone as an individual and ensure fairness for all
  • Sustainability – we ensure that we mould and adjust to current needs so that our services remain viable and are here for the future
  • Ambition – we invest in our teams and services where continuous personal development is embraced, with a clear focus on succession planning and career progression opportunities


We are a national organisation, but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 22 April 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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