Title:  Call Handler

Part Time Call Handler

Parade Enterprise Centre, 14 The Parade, Blacon, CH1 5HN

£12.39 - £13.04 per hour

26.25 hours and 17.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Call Handler at Parade Enterprise Centre in Chester.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. 

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives.

Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits. 

The role of Call Handler will include: 
•    Undertaking responsive and proactive call handling duties 

•    Responding to emergency calls from customers
•    Updating and maintaining data systems and customer records 
•    Delivering a high quality standard of service to customers

Skills and experiences:
•    Previous experience working in a similar role 

•    Excellent customer service skills
•    Excellent communication and listening skills 
•    Strong organisational skills, with the ability to work to deadlines and targets
•    Basic knowledge of information systems and databases
•    Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you: 

•    At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
•    Comprehensive Induction and extensive training and development opportunities 
•    A pension scheme with employer contributions
•    A variety of online discounts and rewards from major retailers
•    Health and well-being plans
•    Life assurance
•    Family friendly arrangements, including opportunities for flexible working
•    Tax efficient savings through our Cycle to Work scheme
•    £12.39 per hour (rising to £13.04 per hour after 12 months, subject to satisfactory performance)

Job Reference: 222796

Closing Date: 12 January 2025

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.