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Title:  Enforcement Officer


Adderbury, South East, GB, OX17 3DZ

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  190265

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Enforcement Officer


Hindle House, Banbury


£27,245 - £28,679 per year


37.5 hours per week


We are looking for an Enforcement Officer to play a key role as part of the Income Team who are responsible for providing an effective income recovery and advisory service to us and our customers. You goal will be to help customers sustain their tenancies by overcoming barriers preventing them from paying their rent. In addition, you will be required to produce high quality legal documentation in line with legal action requirements. The role will work in partnership alongside local teams across the UK to support general rented tenures so debt collection experience in all or any areas would be advantageous.


 The role of Enforcement Officer will include:

  • Managing your own caseload for patches nationwide, debt negotiation and meeting KPI targets
  • Working in partnership with Local Income Teams to get the right outcome
  • Liaising with local agencies such as Housing Benefit Departments or DWP to make sure customers are claiming the correct benefit entitlement.
  • Assisting with general and complex queries regarding rent accounts, service charges or legal cases
  • Making outbound contact to customers through a variety of effective communication methods
  • Attending court cases virtually (as/when required)
  • Producing statements, processing refunds, setting up payment arrangements and Direct Debits
  • Responding positively to customer complaints
  • Flexible working between home and office; once proficient in the role and suitable.


Skills and experiences:

  • Experience of working as an Income Officer or within a contact center environment, or similar
  • Experience of debt negotiation and knowledge of the welfare system.
  • Working knowledge of debt recovery, housing management and related issues
  • Recent experience of identifying problems and resolving these effectively
  • Ability to work on own initiative as well as part of a team
  • Proven experience of using Microsoft Office (Word, Excel and Outlook) or similar


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 23 days annual leave (rising to a maximum of 28 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £27,245 per annum per annum (rising to £28,679 after 12 months service subject to satisfactory performance)


To view the job profile, please click here


Closing Date: 09 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service