Title:  Apprentice - Customer Service Level 2

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Apprentice – Customer Service Level 2

Fixed term contract initially for 15 months

Worcester

Starting salary year 1: £17,472

35 hours a week

University isn’t always the answer!

Are you looking for your next step or change in career? This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with our training provider - Lifetime Training - the programme offers you a chance to study for a Customer Service Level 2 nationally recognised qualification, all whilst gaining practical work experience.

We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.

What will you do?

You will provide key customer service and administrative support to the National Compliance Team. The role involves handling queries via email, managing a shared mailbox, responding to telephone calls, and occasionally making outbound calls as required. You will also support the processing of compliance documentation and maintain accurate records through data entry and updates to Excel spreadsheets.

You will be processing learner reviews, supporting the team with the coordination of events, such as National Apprenticeship Week, processing manager reviews and evaluation forms, liaising with Training Providers and carrying out additional duties as required

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.

On top of this, practical skills we are looking for are.

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Good communication skills with the confidence to take some ownership over growing your knowledge and skill set.
• Approachable, with great interpersonal and relationship building skills.
• You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative.

About us

Sanctuary provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

Closing Date: 24 July 2026

As part of the application process, your details will be shared with the training provider who may contact you to complete a further application.  Both applications will form part of our overall application review process.

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – apprenticeships@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team

Check out our Apprentice page to find the process, apprentice stories, FAQ’s and much more - Apprenticeships | Sanctuary

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.