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Title:  Service Request Administrator


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Information Systems/IT
Operation:  Sanctuary Group
Requisition Number:  169503

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Service Request Administrator


Worcester based with a balance of home and office working


£21,514 per year (pro rata)


35 hours per week


Temporary position for 6 months


We have an exciting opportunity for a Service Request Administrator to join our Service Request Team within the Technology Department. You will join a team of ten people and be responsible for providing computer users across the group with access to applications that they need to do their job. This is an important role to Sanctuary and requires accuracy and an eye for detail to be done successfully. If you have previous experience within an admin team environment with a technology background, then this could be the role for you.


The role of Service Request Administrator will include:

  • Providing employees with the required network systems and application access
  • Resolving queries and taking responsibility for ensuring service requests are correctly assigned to users
  • Providing a high-quality customer service to help support the maintenance of relationships with internal and external customers
  • Maintaining effective systems and processes that enable the accurate recording and timely completion of service requests
  • Reporting improvements which could be made to processes and systems to the wider team


Skills and experiences:

  • Proven experience of working in an administrative role within a customer service environment
  • Experience of updating electronic information in a variety of formats
  • Good communication and customer care skills
  • Ability to work independently and use own initiative
  • Experience of organising own workload, prioritising tasks and meeting deadlines
  • Basic user of Microsoft Office including Outlook, Word and Excel
  • Experience of SAP and Administrative tools such as Active Directory is an advantage


Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £21,514 per annum pro rata (pro rata)


To view the job profile please click here


Closing Date: 24 May 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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