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Title:  Service Desk Administrator


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Financial Services
Operation:  Sanctuary Group
Requisition Number:  43846

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Service Desk Administrator


£20,076 per annum

35 hours per week 

12 month temporary opportunity

Why work for us?
One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

As a Service Desk Administrator you will deliver, improve and maintain effective and efficient administration systems to support delivery of HR Services in line with customer needs. You will provide managers and staff with clear guidance and advice, concerning a range of HR queries, liaising closely with internal teams to provide a time efficient and reliable service.  

The role of Service Desk Administrator will include:
•    Heightening the quality of HR delivery services by providing a prompt, accurate and professional response to all queries
•    Support improvements and developing opportunities within the HR Service Desk by preparing and providing reports on team activity
•    Providing clear and concise advice to staff and managers, via telephone, escalating complex issues as appropriate
•    Supporting the maintenance of relationships with internal and external customers

Skills and experiences:
•    Experience within a high paced, customer service environment with a strong administration background is essential
•    Some knowledge of current HR legislation is desirable
•    Excellent customer service skills (both verbal and written) allowing you build strong working relationships
•    The ability to deal with fast changing requirements, working independently using own initiative
•    Experience of resolving problems, working to deadlines and prioritising workload effectively

Ready to join us?
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include: 
•    A pension scheme, with matching employer contributions from Sanctuary up to set limits 
•    25 days leave (rising to a maximum of 30 days) plus public holidays 
•    Life assurance 
•    Health & well-being plans
•    Discounted products & services
•    Personal advice and counselling
•    Family-friendly arrangements
•    Tax efficient savings through our Cycle to Work scheme
•    Learning and development opportunities
To view the job profile please click here

Closing Date: 18 February 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Temporary, Service Desk, Contract, Customer Service

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