Title:  Senior Insurance Coordinator

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Senior Insurance Coordinator

Worcester based with a balance of home and office working

£31,611 - £33,275 per year

35 hours per week

We are looking to recruit a Senior Insurance Coordinator to join our Insurance team based in Worcester.   You should have previous experience in insurance, either within a broker or in house arrangements. 

Working closely within a team of 12 people, you will be part of a specialist team that manages all of Sanctuary's diverse insurance requirements, from arranging quotations, placing cover, handling claims and offering technical advice to the business.

The role of Senior Insurance Coordinator will include:

• Leading on the arrangement of contract works insurances across the Group, and management of all claims presented under these policies
• Management of general underwriting enquiries
• Maintaining endorsements, policies and records across the Group's wide portfolio of covers
• Oversight of the claims management system for the team
• Assist with new business insurance requirements    
• Assist with data reviews, identifying gaps and working with team to update & review
• Assist with coordination of surveys and meetings
• DSAR reviews
• Assist with a caseload of general claims
• Ad Hoc projects

Skills and experiences:

• Previous UK experience in insurance preferably within underwriting, renewals, or new business having
• Previously worked in an insurance environment, either broker or in house arrangements
• Knowledge of contract works insurance arrangements
• Ability to work to tight deadlines and prioritise work loads
• Excellent communication, customer service and interpersonal skills allowing you to negotiate effectively
• Organised with a high degree of attention to detail and accuracy
• Basic user of Microsoft Office with strong Excel skills

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.  

Our Benefits   

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans  
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £31,611 per annum (rising to £33,275 per annum after 12 months, subject to satisfactory performance)

To view the job profile please click here (if the link is unavailable please visit the Sanctuary careers website)  

Closing Date: 15 January 2025

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at our company page on Linkedin

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.