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Title:  Sales Support Administrator


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Development/Regeneration
Operation:  Sanctuary Group
Requisition Number:  48228

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Sales Support Administrator




£20,162 per annum (rising to £21,224 after 12 months, subject to satisfactory performance)  


35 hours per week



Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 


We are looking for an ambitious individual to take on the role of Sales Support Administrator, joining the Sales team within the wider Development function. The team manages the day-to-day running of sales progression to see reservations through to exchange and completion. You will play a critical role in our Sales Team, providing  key administrative support from updating our various systems and schedules to providing the necessary general administration that is vital in a busy sales team.


The role of Sales Support Administrator will include:

  • Carrying out general administration duties to support the delivery of services
  • Acting as the first point of contact for customer enquiries and resolving them in a timely manner
  • Running and updating reports regularly on the Customer Relationships Management (CRM) system
  • Managing a diary for any movement with sales, including reservations, exchanges and completions
  • Managing and maintaining good working relationships with internal and external stakeholders


Skills and experiences:

  • Proven administration or sales administration experience is essential which has been gained within a sales support,  legal  or conveyancing environment
  • Good knowledge of Customer Relationship Management (CRM) systems is desirable
  • Experience of working in a sales progression or legal environment would be advantageous
  • Excellent communication and interpersonal skills
  • Outstandingly organised with a high degree of attention to detail and accuracy
  • Proficient user of Microsoft Office applications

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • 25 days leave (rising to a maximum of 30 days) plus public holidays
  • Life assurance
  • Health & well-being plans
  • Discounted products & services
  • Personal advice and counselling
  • Family-friendly arrangements
  • Tax efficient savings through our Cycle to Work scheme
  • Learning and development opportunities


To view the job profile please click here


Closing Date: 23 August 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Administrative Assistant, Relationship Manager, Administrative, Customer Service

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