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Title:  Customer Feedback Interviewer - Telephone Based


Worcester, West Midlands, GB, WR1 3ZQ

Department:  Administrative Services
Operation:  Sanctuary Group
Requisition Number:  174566

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Customer Feedback Interviewer – Telephone Based


Worcester based with an anticipated balance of home and office working


£18,900 - £19,895 per year


35 hours per week


We have an exciting opportunity for a motivated and driven Customer Feedback Interviewer to join our team. In this role you will be making outbound calls to residents of Sanctuary Housing and conducting surveys on behalf of our organisation. This is not a cold calling role, it is customer research. You will need to be able to build rapport and work in a professional manner. The ideal candidate would also be comfortable in working towards individual and team targets, whilst also having an understanding of what impact their work has on the wider organisation.


The role of Customer feedback Interviewer – Telephone based will include:

  • Assisting with the delivery of effective and efficient research services
  • Coordinating the production of quality statistical information and general information, ensuring customer data is collated accurately to support the preparation of reports and submissions
  • Maintaining effective administrative records, filing systems, database records and recording customer feedback in an accurate manner
  • Responding positively to complaints and breakdowns in service delivery to meet customer expectations


Skills and experiences:

  • Recent experience working in an administrative role
  • Previous experience in a customer service environment or an outbound customer service advisor role
  • Excellent interpersonal and customer care skills
  • Good communication skills, with an excellent telephone manner
  • Good organisational and planning skills
  • Ability to accurately record information from a variety of sources


Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary Group employs more than 13,000 people and manages over 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service. 


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £18,900 per annum (rising to £19,895 per annum after 12 months, subject to satisfactory performance)


To view the job profile please click here


Closing Date: 25 May 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’



Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service