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Title:  Local Service Manager - Tier 2


Winchester, South East, GB, SO22 6PT

Department:  Care (Management)
Operation:  Sanctuary Supported Living
Requisition Number:  97583


Local Service Manager – Tier 2


The Lookout, Kennel Lane, Littleton, Hampshire


£37,796 per annum (rising to £39,786 after 12 months, subject to satisfactory performance)


37.5 hours per week



This is a joint initiative with West Hampshire CCG and application details such as CVs will be shared with them and with our NHS partners in order to carry out shortlisting and interviewing.


We have an exciting opportunity for an enthusiastic and experienced individual to join us in setting up an innovative residential mental health service near Winchester. This new scheme will provide a respite period of up to 28 days for service users with an enduring mental health diagnosis who are in crisis.


We’re looking for a strong leader who is committed to supporting service users, providing an alternative to admission to NHS services.


You will be responsible for the mobilisation of the service. Working with stakeholders and service users you will evaluate the support requirements to prevent hospital admissions and design a high quality operating model.


You will recruit and lead a team who will share your commitment to providing a safe environment ensuring that all service users receive the highest standard of intensive person centred support.


You will develop strong links with stakeholders and Southern Health Foundation Trust clinicians, setting up working processes and collaboration to support the operation of the service.


The role of Local Service Manager will include:

  • Carrying out an evaluation of the needs that the service will meet, working with stakeholders to design the support that will be provided
  • Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
  • Developing and maintaining relationships with service users and relevant external agencies, liaising effectively with statutory and voluntary partners
  • Overseeing the overall delivery of the housing management of the property
  • Delivering contract KPI’s
  • Overseeing the service’s financial performance and managing the budget to maximise income
  • Responsibility for health and safety in the service


Skills and experiences:

  • With previous experience of working in a managerial role within a mental health support service, you will be able to demonstrate strong interpersonal, staff management, leadership and problem solving skills
  • You will have experience of working in a personalised way supporting service users to maximise opportunities for personal development
  • Proven ability to liaise effectively with statutory and voluntary partners
  • Experience using email, internet communications and the Microsoft tool set, Word, Excel and PowerPoint
  • Good communication skills and an ability to stay calm in emergency situations


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, domestic abuse, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 28 January 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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