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Title:  Local Service Manager - Tier 2


Weston Super Mare, South West, GB, BS23 3XX

Department:  Care (Management)
Operation:  Sanctuary Supported Living
Requisition Number:  42691

Local Service Manager – Tier 2

Young Peoples Accommodation, Weston-Super-Mare and Stoneleigh House, Bristol

£34,599 per annum (rising to £36,420 after 12 months, subject to satisfactory performance)

37.5 hours per week


We are seeking a Local Service Manager to make a real difference to the lives of our residents at our young people’s services in Weston Super Mare, where we support 54 clients with needs ranging from low to high and a mental health support service in Bristol, which looks after 10 medium to low needs clients.  If you want to make a positive impact to people’s lives, this is a fabulous opportunity to come and work within an established and experienced team.

The role of Local Service Manager will include:

  • Overseeing the overall delivery of the service, through management of the staff team of 8 and liaison with the Area Service Manager
  • Managing the day to day service delivery, ensuring clients’ needs and risks are managed safely
  • Developing and maintaining relationships with clients and relevant external agencies, with the proven ability to liaise effectively with statutory and voluntary partners
  • Managing the administrative and financial background of the scheme, ensuring the scheme’s financial viability and ability to provide an effective care service for our clients
  • Managing KPI’s, including voids and arrears

Skills and experiences:

  • With previous experience of working in a managerial role within a similar service, you will be able to demonstrate strong interpersonal, leadership and problem solving skills. 
  • Ideally your experience will have been gained within managing services for young people, homeless people or in mental health, within a supported housing setting
  • You will have experience of working in a person centered way, supporting service users to maximise opportunities for personal development
  • You will have an NVQ4 Health and Social Care (or equivalent), or be willing to work towards.  In addition, a relevant professional award or qualification in Management would be desirable
  • You will be efficient, motivated, calm and possess a good sense of humour
  • A full, current driving licence and access to your own vehicle is desirable, as frequent travel will be required

Why work for us?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities and people with mental health needs.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme, with matching contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to a maximum of 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

Read the full job profile here

Closing Date: 25 January 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’



Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Service Manager, Manager, Counseling, Home Care, Customer Service, Management, Healthcare

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