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Title:  Quality Officer


West Midlands, GB

Department:  Care (Qualified and Non-Qualified Care Staff)
Operation:  Sanctuary Supported Living
Requisition Number:  42530

Quality Officer

Sanctuary House, Worcester

£36,706 per annum (rising to £38,638 after 12 months, subject to satisfactory performance)

37.5 hours per week


The Quality Officer will join Sanctuary Supported Living’s office team in Worcester. You will be responsible for reviewing current service delivery through internal audit processes and assess quality and performance, in order to ensure the Group’s aims and objectives are achieved.  A strategic thinker who is organised, self sufficient and is good with data analysis, would be ideal for this position.

The role of Quality Officer will include:

  • Planning and conducting service reviews and audits
  • Evaluate service delivery and performance, recommending improvements to support the achievement of internal and external standards and the continuous improvement agenda, including liaising with working groups to disseminate good practice
  • Prepare reports and present information following reviews, to support business planning and decision making
  • Supporting business operations in preparation for reviews and advising on self assessment and compliance issues
  • Identifying and mitigating any risks for the Group where identified, even if these do not directly link to the inspection criteria

Skills and experiences:

  • A degree or relevant qualifcation, or knowledge and experience at an equivalent level
  • Working knowledge of current adult social care legislation, for example The Safeguarding and Care Act
  • Proven project management skills and experience of assessing quality of service delivery and processes
  • Understanding of how to embed good practice in an operational context and provide support to enable effective working practices, that impact on realizing quality
  • Experience writing complex reports based on analysis of business insight data and external sector horizon scanning
  • Excellent communication, negotiation and presenting skills are also essential for the role
  • Proficiency in Microsoft Word, Powerpoint and Excel is essential.  Knowledge of Microsoft Project and Outcome Star would be desirable
  • Travel is essential to the role, so a full current driving licence would be desirable, as would the willingness to travel across the whole of the UK

Why work for us?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities and people with mental health needs.

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

Read the full job profile here

Closing Date: 21 December 2018

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment: Counseling, Home Care, Inspector, Quality, Healthcare

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