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Title:  Scheme Manager


West Bromwich, West Midlands, GB, B70 6HY

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  190462

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Scheme Manager


Waltham House and Silvester Court – West Bromwich


£21,209 - £22,326 per year


37.5 hours per week


We have an opportunity for a Scheme Manager to join our West Bromwich Housing Services team where you will be working between Waltham House and Silvester Court in West Bromwich. In this role you will be responsible for providing a high quality housing management service which will include providing tenancy advice, following up repairs for residents and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is aware of safeguarding concerns.


The role of Scheme Manager will include:

  • Effectively managing any low level anti-social behaviour which may include attending evictions, gathering relevant information to support this and managing the complaint process for the service area
  • Provide administrative support for the delivery of high quality and value for money
  • Dealing with part of the lettings process, including viewings, pre void inspections and key management
  • Undertaking compliance checks and scheme inspections, ensuring we comply with health and safety regulations
  • Working with external agencies such as Social Workers concerning additional support requirements/safeguarding referrals
  • Identifying potential repairs or faults in the scheme, ensuring they are reported and monitored


Skills and experiences:

  • Experience of working with older people or vulnerable client groups is essential
  • Excellent interpersonal and customer service skills, allowing you to build strong relationships
  • The ability to work on own initiative in a high paced environment
  • Experience of using Microsoft Office (Word, Excel and Outlook)
  • Housing Management experience and basic knowledge of welfare benefits and rent accounts is desirable
  • Travel is a requirement of the role, therefore a full valid driving licence is essential


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £21,209 per annum (rising to £22,326 per annum after 12 months, subject to satisfactory performance)


To view the job profile, please click here


Closing Date: 14 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. 

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