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Title:  Local Service Manager - Tier 2 - Registered Manager


Trowbridge, South West, GB, BA14 9HN

Department:  Care (Management)
Operation:  Sanctuary Supported Living
Requisition Number:  127763

Local Service Manager – Tier 2 - Registered Manager


Shaftesbury Court, Trowbridge


£35,997 per annum (rising to £37,891 after 12 months, subject to satisfactory performance)


37.5 hours per week – General office hours, 09.00am – 17.00pm with the occasional need to work outside of these



We have an opportunity for an enthusiastic and experienced individual to join us in the registered management team for the role of Local Service Manager, to provide a quality service and join our friendly and dedicated team.


Located in a quiet area of Trowbridge close to Southwick Country Park, our newly refurbished residential care home consists of 14 bedrooms in the main building and 3 further bedrooms in two bungalows, adjacent to the main home. Shaftesbury Court provides residential care and support for adults aged 18 to 65, who have a range of learning disabilities and physical disabilities.


You will be responsible for effectively leading staff to ensure that all service users receive focused support. The role will ensure effective care and support systems are in place, and co-ordination of staff teams. There is also some housing management responsibilities.


Read more about Shaftesbury Court here


The role of Local Service Manager will include:

  • Leading the overall delivery of the service, through the management of the team and liaison with the Area Service Manager
  • Developing and maintaining relationships with service users and relevant external agencies, liaising effectively with statutory and voluntary partners
  • Overseeing the overall delivery of the housing management of the property
  • Delivering contract KPI’s
  • Overseeing the service’s financial performance and managing the budget to maximise income
  • Responsibility for health and safety in the service


Skills and experiences:

  • Previous proven experience in managing registered care, supported living or retirement living services, you will be able to demonstrate strong interpersonal, leadership and problem solving skills
  • Comprehensive knowledge of relevant current CQC legislation and best practice principles
  • You will have experience of delivering care and support, which includes complex care packages
  • Proven ability to liaise effectively with statutory and voluntary partners
  • Knowledge and experience of using SAP and other internal systems is desirable
  • Previous experience of working with and leading a large team


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 22 September 2021


To carry out this role in line with the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 you will be required to be fully vaccinated against Covid 19 by 11th November 2021, unless you are medically exempt. You will be required to provide evidence of vaccination or exemption as part of the recruitment process.


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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