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Title:  Area Service Manager
Location:  South East, GB
Department:  Supported Living Services
Operation:  Sanctuary Supported Living
Requisition Number:  27516

We provide a range of environments for those who need extra support to live independently, from young people and those with disabilities, to the elderly in extra care schemes. Our strength lies in the quality of our people and we employ those who share our aims.










Why work for us?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential and live as independently as possible.   We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support, as well as Home Care and Extra Care.. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


We have a rewarding and challenging opportunity for an Area Service Manager to lead and manage the delivery and strategic development of high quality services for a geographical service area.  This is a pivotal role within our organisation that responds to customer, organisational and financial needs and results in the creation or continuation of sustainable services in support of business aims and objectives.


The role of Area Service Manager will include

Covering the Kent area

  • Supporting the delivery of the strategic plan for Sanctuary Supported Living, developing strategies and processes, identifying new opportunities and establishing new services in support of business aims
  • Managing the financial performance of the services within the service area, including setting and managing budgets
  • Ensuring that supported living activities meet all legislative and regulatory requirements to ensure a safe and secure environment for customers
  • Developing and actively managing relationships with internal and external customers and stakeholders, identifying any shortfalls in service delivery
  • Auditing and monitoring performance of the service area against key performance indicators and contracts, investing reasons for poor performance, recommendation of improvements and managing the implementation of solutions


    Skills and experiences

  • Educated to degree level (or equivalent) or hold a management or relevant professional qualification
  • Proven experience of managing retirement and/or supported living services
  • Comprehensive knowledge of relevant current statutory legislation and best practice principles
  • Experienced in tendering, budget preparation and cost control
  • Possess strong stakeholder engagement skills with a track record of building a strong network  of relationships with both internal and external stakeholders
  • Due to the nature of this role a full, current driving licence is essential as is a willingness to travel


    Ready to join us?

    As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • Company car
  • A pension scheme, with matching contributions from Sanctuary At least 25 days paid holiday, rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of on line discounts and rewards from major retailers
  • Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of  childcare services including after school clubs and summer camps
  • A wide range of learning and development opportunities


To view the job profile for this position, please click here


Closing Date:  26 April 2017


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.