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Title:  Bank Care and Support Assistant


Saltburn, North East, GB, TS12 1LT

Department:  Supported Living Services
Operation:  Sanctuary Supported Living
Requisition Number:  180323


Bank Care and Support Assistant


Norwood, Saltburn




Hours as and when required



Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.


Are you looking for a rewarding and varied role where no two days are the same?


Are you passionate about helping people to live their lives, their way?


We are seeking a Bank Care and Support Assistant to make a real difference to the lives of our residents, building strong relationships, encouraging independence and helping them to achieve their life goals.


Our Redcar and Cleveland Services support adults with learning disabilities and mental health issues. We aim to encourage our service users to make their own life choices, with an emphasis on dignity, privacy, respect and independence at all times. This a great opportunity for enthusiastic and positive people to join our like-minded, hardworking and resident-focused team.


As a Bank Care and Support Assistant you will build long lasting, positive, relationships with our residents and wider team to enable you to provide personalised support to our residents. Your excellent communication and creative problem solving skills will be invaluable in understanding our residents’ life goals and supporting them to achieve these ambitions.


We value our team and encourage learning and progression through our comprehensive induction programme as well as providing ongoing training to develop new and existing skills. You will have access to our Learning and Development Academy providing a wide range of training course, open to all.


Sanctuary also offer a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.


The role of Bank Care and Support Assistant will include:

  • Providing a high quality, personalised, care and support service
  • Supporting residents to lead fulfilling lives, understanding their goals and encouraging and supporting residents to achieve these
  • Encouraging residents to develop their daily living skills such as cooking, cleaning, shopping
  • Assisting residents to become a part of the wider community, by facilitating regular social and leisure activities and opportunities
  • Delivering expert support to residents including some personal care, whilst ensuring their privacy, dignity and independence is maintained
  • Promoting safe practices, under taking risk assessments and implementing safeguarding principles to ensure the safety of our residents


Skills and experiences:

  • Experience of working in a similar, support related role is desirable, however, candidates with enthusiasm, a real passion for the role and a willingness to learn, are encouraged to apply, as we are committed to delivering a tailored training programme
  • The ability to work on your own initiative, sourcing innovative solutions to enhance the independence of residents
  • Experience of motivating and encouraging individuals to reach their goals
  • Enthusiastic and flexible with a strong “can-do” attitude
  • Strong organisational skills as well as functional literacy and numeracy
  • NVQ 2 in Health and Social Care, or willing to work towards


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities
  • £9.98 per hour


We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 18 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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