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Title:  Bank Night Concierge


Plymouth, South West, GB, PL1 2AY

Department:  Administrative Services
Operation:  Sanctuary Supported Living
Requisition Number:  127004


Bank Night Concierge


Plymouth Domestic Abuse Service, Prideaux Court, Plymouth


£9.23 - £9.51


Hours as and when required



Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However, you aren’t guaranteed shifts every week as hours are worked as and when required.


We are seeking an experienced Bank Night Concierge to join our team at Plymouth Domestic Abuse Service. Working with male and female survivors of domestic abuse, you will support clients living in our accommodation services to achieve their potential and live more independently within their community. Ideally, you will have experience of working with people who have suffered domestic abuse and have a passion and drive to provide expert support.


As we take a personalised approach to delivering support, we are looking for candidates who pride themselves on having excellent interpersonal skills and the ability to form positive relationships with people from varied backgrounds. You will use these skills to work with colleagues and partner agencies to achieve the best outcome for our clients.


Read more about Plymouth Domestic Abuse Services here


The role of Bank Night Concierge will include:

  • Being a first point of call to receive and direct all customer and client queries
  • Developing good relationships with clients, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our clients
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Preparing communal areas for residents, including kitchens and bathrooms and ensuring that the security of service users is maintained
  • Completing concierge checklists, feeding back information and completing incident reports if required
  • This role will include long periods of lone working


Skills and experiences:

  • Experience of working with victims of Domestic Abuse in a supported living scheme is desirable
  • Previous experience of working within a similar role is required
  • Experience of working with vulnerable adults and/or people with mental health needs would be advantageous
  • Basic health and safety knowledge, with the ability to carry out minor repairs
  • Basic health care and hygiene standards knowledge
  • Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities
  • £9.23 per hour (rising to £9.51 after 12 months, subject to satisfactory performance)


We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 31 October 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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