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Title:  Apprentice - Housing


Paignton, South West, GB, TQ4 7HP

Department:  Apprenticeship Programme
Operation:  Sanctuary Housing
Requisition Number:  118244

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Housing Apprentice – Level 2


18 Month Fixed Term Contract


Location – Woodview House, Paignton


Starting Salary Year 1: £10,062


37.5 hours per week – Monday to Friday, 9am to 5pm


Our award-winning Apprenticeship programme offers you a chance to study for a practical qualification while contributing to the success of a fast-paced, constantly evolving organisation.


In partnership with our training provider Sysco Business Skills Academy, we are offering an exciting opportunity to learn across a broad range of areas within the housing industry over the course of 18 months while working towards an Apprenticeship in Housing. You will be provided with first rate on the job training, leading to an NVQ / QCF Level 2 nationally recognised qualification, while at the same time supporting the Housing team to gain an insight into the systems and processes, we use.


The Housing team provides a comprehensive housing management service including property and garden inspections, compliance tasks, anti-social behaviour, allocations, and estate management. Working alongside our Housing Officers as part of a team of nine you will be carrying out a series of front-line rotational placements where you will have the opportunity to learn about topics such as property letting, tenancy agreements, housing benefits and estate management.


The role of Housing Apprentice will include:

  • Tenancy management including property inspections, tenancy breaches, boundary and repair queries and tenancy changes
  • Managing new and existing tenancy agreements
  • Completion of compliance tasks related to building safety, legionella and fire risk
  • Ensuring properties are maintained to high standards including regular estate inspection
  • Estate Management including dealing with fly tipping, abandoned vehicles, garden condition and repairs to communal areas
  • Management of communal keys and fobs
  • Communicating effectively in writing, face to face and/or over the telephone with colleagues, customers, and external agencies


Skills and experiences:

  • A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Math’s and English
  • Great communication skills both written and verbal
  • Commitment, determination, and enthusiasm
  • Flexible and adaptable team player
  • Ability to analyse and solve problems
  • Basic knowledge of MS packages (including Outlook, Word, and Excel)


Why work for us?

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme


Closing Date: 24 October 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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