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Title:  Local Service Manager - Tier 2


Norwich, East Anglia, GB, NR32 2HZ

Department:  Care (Management)
Operation:  Sanctuary Supported Living
Requisition Number:  74783


Local Service Manager – Temporary position for up to 12 months


Based at Aviary House, Norwich – to cover Norwich and Great Yarmouth


£35,997 per annum


37.5 hours per week



We are seeking a Local Service Manager to manage the delivery of services and housing within the Norwich and Great Yarmouth areas. At Sanctuary Supported Living, we are passionate about supporting people to live as independently as possible and to lead fulfilling lives. We provide support to people experiencing, or at risk of, homelessness.


With previous experience working in substance misuse, addiction and mental health settings, you will be responsible for leading a team of staff to success, ensuring the smooth day-to-day running of the services, and representing them within the local community.  


The role of Local Service Manager will include:

  • Overseeing the overall delivery of the service, through the management of the staff team and liaison with the Area Service Manager
  • Delivering contract KPI’s
  • Managing void properties, rent accounts and any arrears effectively
  • Health and safety compliance
  • Setting budgets
  • Developing and maintaining relationships with clients and relevant external agencies with the proven ability to liaise effectively with statutory and voluntary partners

Skills and experiences:

  • Experience of working in substance misuse, addiction and  mental health settings is desirable
  • Comprehensive knowledge of relevant regulations, legislation and good practice principles
  • Proven ability in budget preparation and cost control
  • Excellent written and verbal communication skills
  • Ability to effectively line manage a team of staff
  • Good organisation and administrative skills
  • Travel is a requirement of the role; therefore a full, current driving licence and access to your own vehicle is desirable

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 7 June 2020


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.