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Title:  Regional Business Assistant


Manchester, North West, GB, M11 2LY

Department:  Care (Administrative Staff)
Operation:  Sanctuary Supported Living
Requisition Number:  49944


Regional Business Assistant


Victoria House, Manchester


£18,259 per annum (rising to £19,220 after 12 months, subject to satisfactory performance)


37.5 hours per week



We are seeking a Regional Business Assistant who will use their excellent customer support and administrative skills while working with colleagues to achieve the best outcome for our residents. Victoria House is a 42 bed residence comprising of single and shared units.


Through day-to-day personalised support, we help people who have experienced, or who are at threat of, homelessness by 

helping them to succeed in education or employment, improve mental well-being or overcome reliance on addictive substances. If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team. 


Read more about Victoria House here


The role of Regional Business Assistant will include:

  • Ensuring that accurate and timely information is collected, collated and presented to continuously meet and exceed regulatory requirements
  • Supporting the management of complaints in line with policy to achieve customer service excellence
  • Providing a professional and efficient first point of contact for internal and external customers
  • Building relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
  • Contributing as required to special programmes and projects

Skills and experiences:

  • Proven experience of providing effective administration support within a customer service environment
  • Focused on delivering exceptional customer service including having an approachable, caring and compassionate attitude
  • Strong attention to detail and the ability to work well under pressure using your own initiative
  • Proven experience of using Microsoft Word and Excel (or similar) is required
  • Good organisational skills enabling you to prioritise your workload

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to a maximum of 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here   


Read the full job profile here


Closing Date: 20 November 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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