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Title:  Apprentice - Customer Service


Manchester, North West, GB, M15 6GQ

Department:  Apprenticeship Programme
Operation:  Sanctuary Students
Requisition Number:  114525

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Apprentice – Customer Service Level 2


Fixed term contract initially for 12 months (potential 3 month extension subject to end point assessment)


Manchester - Denmark Road and Grafton Street


Starting salary year 1: £9,391.20


35 hours per week – Monday to Friday, 9am to 5pm (Including an occasional requirement to work weekends during busy periods)


This is an exciting opportunity to join our award-winning Apprenticeship programme. In partnership with a market leading training provider - Lifetime Training - the programme offers you a chance to study for an NVQ / QCF Level 2 nationally recognised qualification, while contributing to the success of a fast-paced, constantly evolving organisation.


As a Customer Service Apprentice, you will join our team who manage the onsite accommodation for our students at Denmark Road and Grafton Street. This is a great opportunity to join our friendly, supportive team of four where you will provide key customer service and administration support including dealing with customer queries by email, face to face and telephone and undertaking general administration duties along with the opportunity to shadow every operation on the site. 


The role of Apprentice – Customer Service will include:

  • Working on reception and answering/diverting calls in a professional manner
  • Dealing with resident enquiries  
  • Managing incoming and outgoing post
  • Managing repair requests
  • General administration duties
  • Organising, filing, processing, and managing correspondence


Skills and experiences:

  • A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
  • Good working knowledge of Microsoft Office applications (Word, Excel and Outlook)
  • Ideally you will have some experience within customer service (face to face, telephone and/or written communication)
  • Approachable, with great interpersonal and relationship building skills
  • You will have a keen interest to learn how an organisation operates, great communication skills and plenty of initiative to solve problems
  • You will be a flexible and adaptable team player used to working in a fast based, changing environment


Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition schemes


Please note that initial contact to shortlisted applicants will be via Lifetime Training who will be in contact for an initial discussion about the role and to run through their standard Apprentice eligibility checks.


Closing Date: 4 October 2021


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter'


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service