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Title:  Assistant Accommodation Manager


London, Greater London, GB, E1 6HQ

Department:  Student Services
Operation:  Sanctuary Students
Requisition Number:  183963

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.


Assistant Accommodation Manager


Lilian Knowles House – London


£23,884 - £25,141 per year


35 hours per week


We are looking for an enthusiastic and customer focused individual for the role of Assistant Accommodation Manager based at Lilian Knowles House, London. As Assistant Accommodation Manager you will be dealing with customer enquires, chasing debts, liaising with different team members and carrying out room inspections to ensure the properties are being looked after. We are looking for someone who can provide high quality customer service and has excellent communication skills.


The role of Assistant Accommodation Manager will include:

  • Providing customer service at reception, welcoming customers and providing a good first impression
  • Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
  • Collecting rent from customers and monitoring the debtor list
  • Ensuring compliance checks are completed in line with legislation and policy
  • Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
  • Developing and maintaining excellent relationships with internal and external customers


Skills and experiences:

  • Experience in a similar role supporting the delivery of high quality accommodation or customer service is essential
  • NVQ3 in relevant area (e.g. business administration, customer service)
  • Some experience of providing administrative support services
  • Excellent communication and customer service skills
  • Working knowledge of effective communication at all levels
  • Previous experience of Microsoft Office applications including Word, Excel and Outlook


Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £23,884 per annum (rising to £25,141 per annum after 12 months, subject to satisfactory performance)


To view the full job profile click here


Closing Date: 06 July 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.

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