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Title:  Housing Support Officer


Liverpool, North West, GB, L3 2BY

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  190468

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Housing Support Officer


Based in Liverpool – covering in and around the North West region including Liverpool, Manchester and Warrington


£22,663 - £23,856 per year


37.5 hours per week – Monday to Friday, 9:00am – 17:00pm


We have a great opportunity to join our Housing 360 team in the role of Housing Support Officer.


During your working day you’ll be visiting multiple properties, including houses and flats, within your geographical area and completing inspections and compliance checks.


This is an exciting time to join the team as you’ll be helping to shape the team’s processes by looking at the way we work in a new light.  


The role of Housing Support Officer will include:

  • Completing property inspections, including checking for damp and mould
  • Completing health and safety compliance checks
  • Updating resident information forms  
  • Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
  • Extensive travel throughout the geographical area covered


Skills and experiences:

  • Previous experience within either customer service or property inspection.
  • Knowledge of compliance and health and safety
  • Great organization skills and ability to manage and priorities your own diary
  • Clear communication skills
  • Ability to complete tasks within set deadlines
  • Competent using mobile technology to complete worksheets
  • This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £22,663 per annum (rising to £23,856 per annum after 12 months, subject to satisfactory performance)


To view the job profile, please click here


Closing Date: 15 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. 

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