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Title:  Assistant Accommodation Manager


Liverpool, North West, GB, L3 2BX

Department:  Student Services
Operation:  Sanctuary Students
Requisition Number:  181465

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.


Assistant Accommodation Manager


Marybone Student Village, Liverpool


£21,712 per year


35 hours per week


Temporary position for up to 12 months


We are looking for an enthusiastic and customer focused individual for the role of Assistant Accommodation Manager based at Marybone Student Village in Liverpool. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment.


The role of Assistant Accommodation Manager will include:

  • Assisting in the effective delivery of high quality accommodation services as well as customer requirements and expectations
  • Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
  • Maintaining Compliance and Health & safety records, ensuring relevant certification is obtained
  • Supporting the on site team and promoting the development of staff
  • Working with the Accommodation Manager assisting with building inspections and tenancy management
  • Assisting with booking, sales and income management
  • Developing and maintaining excellent relationships with internal and external customers


Skills and experiences:

  • Experience in a similar role in a customer service background is essential
  • Some experience of managing staff and providing administrative support to the team
  • Excellent communication and customer service skills
  • Working knowledge of effective communication at all levels
  • Previous experience of Microsoft Office applications including Word, Excel and Outlook
  • Occasional travel may be requirement of the role, therefore a full valid driving licence is essential


Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.


Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £21,712 per annum


To view the full job profile click here


Closing Date: 03 July 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.

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