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Title:  Bank Concierge

Location: 

Lancaster, North West, GB, LA1 1LW

Department:  Administrative Services
Operation:  Sanctuary Supported Living
Requisition Number:  107507

 

Bank Concierge

 

Wyngarth Court, Lancaster

 

£9.23 per hour (rising to £9.51 after 12 months, subject to satisfactory performance)

 

Hours as and when required

 

 

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.

 

We are seeking an experienced Bank Concierge to join our team based at Wyngarth CourtAt Wyngarth Court we provide supported housing to help people with mental health needs build their skills, confidence and self-esteem, and live as independently as possible.

 

If you want to make a positive impact to people’s lives, this is a rewarding opportunity to come and work within an established and experienced team.

 

Read more about Wyngarth Court here

 

The role of Bank Concierge will include:

  • Being a first point of call to receive and direct all customer and client queries
  • Developing good relationships with clients, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our clients
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Preparing communal areas for residents, including kitchens and bathrooms and ensuring that the security of service users is maintained
  • Completing concierge checklists, feeding back information and completing incident reports if required
  • This role will include long periods of lone working

 

Skills and experiences:

  • Previous experience of working within a similar role is required
  • Experience of working with vulnerable adults and/or people with mental health needs would be advantageous
  • Basic health and safety knowledge, with the ability to carry out minor repairs
  • Basic health care and hygiene standards knowledge
  • Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues

 

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities

 

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

 

Read the full job profile here

 

Closing Date: 20 April 2021

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

 

 

 

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


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