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Title:  Bank Concierge

Location: 

Kings Lynn, East Anglia, GB, PE30 2PT

Department:  Administrative Services
Operation:  Sanctuary Supported Living
Requisition Number:  84783

Bank Concierge

 

Astwell House, Kings Lynn

 

£8.94 per hour (rising to £9.22 after 12 months, subject to satisfactory performance)

 

Hours as and when required

 

 

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.

 

Do you want a role where no two nights are the same and you will be making a real impact to the lives of our clients? Are you passionate about supporting people? Can you work under pressure and manage challenging situations?

 

If this sounds like you then we may have your perfect opportunity!

 

We are seeking resilient, empathetic and empowering people to join our bank team at Astwell House.

 

At Astwell House, we support clients who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive and positive people to empower our clients. You may be faced with challenging situations daily so you will need to be resilient and confident in managing these.

 

The role of Bank Concierge will include:

  • Being a first point of call to receive and direct all customer and resident queries
  • Developing good relationships with clients, helping them develop life skills
  • Handling occasional emergency/challenging situations
  • Going above and beyond to ensure an excellent service is provided to our clients
  • Occasionaly organising and running social activities e.g. film nights
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating client notes  
  • Lone working at night

 

Skills and experiences:

 

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

 

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities and people with mental health needs.

 

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities

 

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here   

 

Read the full job profile here

 

Closing Date: 9 December 2020

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

 

 

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


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