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Title:  Care and Support Assistant


Ipswich, East Anglia, GB, IP4 3DH

Department:  Supported Living Services
Operation:  Sanctuary Supported Living
Requisition Number:  190822


Care and Support Assistant 


Sidegate Lane Nursing Home, Ipswich




37.5 hours per week



Could you support people with mental health needs and/or dementia to live more independently?


Would you like to make a difference that lasts long after the end of your shift?


We are seeking a friendly and engaging Care and Support Assistant to build long lasting, positive relationships with our residents and wider team to provide them with the first-class personal care and support at our fast paced residential nursing home, Sidegate Lane.


Sidegate Lane is located in a quiet area of Ipswich within walking distance of the town centre.  We have a free, spacious car park but if you don’t drive, we’re conveniently located on a bus route.


At Sidegate Lane we provide nursing care and support to up to 24 adults with mental health needs and/or dementia. We pride ourselves on providing personalised support to our residents by working with them to draw up a care and support plan that not only focuses on their personal care needs but also develops their individual interests and hobbies to build confidence and prevent social isolation.


Your excellent communication and creative problem-solving skills will be invaluable in understanding our residents’ individual needs and providing tailored support to help maximise independence and achieve their goals.


We value our team and encourage learning and progression through our comprehensive induction programme as well as providing ongoing training to develop new and existing skills. You will have access to our Learning and Development Academy providing a wide range of training course, open to all.


Sanctuary also offer a great employee rewards scheme, where you will be able to receive a variety of discounts from major retailers.


If you’re a person who celebrate differences, and strives to treat others with dignity and respect, this is a great opportunity to join our like-minded, hardworking, resident-focused team.


Read more about Sidegate Lane Nursing Home here


The role of Care and Support Assistant will include:

  • Delivering a high level of personalised care and support for our residents and encouraging them to maximise their potential and level of independence
  • Managing nutrition, and supporting residents to prepare snacks and drinks when required
  • Assisting with the administration of medication
  • Assisting residents with their shopping
  • Promoting a positive culture by engaging with residents to prevent social isolation
  • Responding to the nurse call buzzer
  • Maintaining security of the building through a door entry system and managing visitors
  • Other duties will vary depending on residents’ needs


Skills and experiences:

  • Personalised approach to care, ideally with experience of working in a similar, care related role
  • Experience working with vulnerable clients, such as with mental health or dementia is desirable
  • Enthusiastic, with a positive attitude and kind disposition
  • Willingness to work as part of a team
  • NVQ2 in Health & Social Care, or willing to work towards is essential


Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to 30 days after 5 years service (plus public holidays)
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • £9.98 per hour


We are proud to support the Department of Health and Social Care’s ‘Made with Care’ campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here


Read the full job profile here


Closing Date: 21 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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