Title:  Area Service Manager

Area Service Manager

Kent

£53,984.76 per annum - rising to £56,826 after 12 months, subject to satisfactory performance plus Company Car

37.5 hours per week with flexibility to meet business need, predominantly Monday to Friday, 9am- 5pm

Sanctuary Supported Living is delighted to be recruiting for an Area Service Manager for our East region, covering the Kent area

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Area Service Manager will include:

• As part of your role, you will take on the role of Registered Manager with Ofsted for our Young People Housing Related Support Services in the area supporting the local management team.
• Lead and manage the delivery and strategic development of high quality services for a geographical service area that respond to customer, organisational and financial needs and result in the creation or continuation of sustainable services in support of business aims and objectives.
• Support the delivery of the strategic plan for Sanctuary Supported Living, developing strategies and processes, identifying new opportunities and establishing new services in support of business aims.
• Manage the financial performance of services within the service area, including setting and managing budgets, ensuring the commerciality of the service by meeting targets.                                                      
• Ensure that supported living activities meet all legislative and regulatory requirements to ensure a safe and secure environment for customers and minimising potential risks.                                                           
• Identify, plan, deliver and communicate new trends and insights relating to needs, behaviours and attitudes of current or potential future services.                                                        
• Develop and actively manage relationships with internal and external customers and stakeholders, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.                      
• Audit and monitor performance of the service area against key performance indicators and contracts, investigating reasons for poor performance, recommend improvements and manage the implementation of solutions.                                                  
• Manage the recruitment, performance management and development of quality staff to ensure that the resources are managed effectively to meet business needs.

Skills and experiences:

• Comprehensive experience in young people’s ofsted services (minimum 2 years)
• Experience of CQC, Ofsted, Housing Related Support and Older People’s Extra Care Services is desirable                                 
• Comprehensive knowledge of relevant current statutory legislation and good practice principles              
• Proven experience of local authority commissioning, budget preparation and cost control                        
• Proven experience of working to deadlines and prioritising work loads                                           
• Proven experience of analysing and identifying problems and implementing effective solutions               
• Proven experience of stakeholder liaison and relationship building                                     
• Proven experience in staff management                                          
• Due to the nature of this role a full, current driving licence is essential as is a willingness to travel

Are you ready to be your best?

Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays)
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 222017

Closing Date: 1 December 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.