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Title:  Tenant Liaison Officer


Glasgow, Scotland, GB

Department:  Maintenance Services
Operation:  Sanctuary Maintenance
Requisition Number:  63522


Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Tenant Liaison Officer

Freeland Drive, Glasgow – Covering Glasgow, Cumbernauld and Renfrewshire


£27,819 per annum (rising to £29,283 after 12 months service subject to satisfactory performance)

35 hours per week - Monday to Friday, 8:00am – 4:00pm

Due to business expansion the successful applicant would be expected to start in April 2020



Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. We have an exciting opportunity for a Tenant Liaison Officer to join our Planned Works team.


The role of Tenant Liaison Officer will include:

  • Providing administrative support to the Operations team working closely with the Trade Supervisor
  • Completing and coordinating surveys with internal and external partners, liaising with tenants and signing off completed works
  • Building and maintaining relationships with clients, responding to customer queries, identifying any shortfalls in service delivery
  • Updating clients on progression and completion


Skills and experiences:

  • Demonstrable experience within a similar housing/liaison role is essential
  • Proven knowledge of housing regulations and legislation is desirable
  • Excellent communication and flexible interpersonal skills with the ability to prioritise and plan workload in a professional manner
  • Proficient in using Microsoft Word and Excel (or similar)
  • Travel is a requirement of the role, therefore a full valid driving licence is essential  


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package, for more information please click here


To view the job profile, please click here


To apply please send your CV and cover letter to Maintenance.Recruitment@sanctuary-housing.co.uk  quoting 63522 in the subject


Closing Date: 8 March 2020


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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