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Title:  Scheme Manager - Part Time


Ferndown, South West, GB, BH22 9SB

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  189862

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Scheme Manager – Part Time


Wimborne House, Ferndown, Dorset


£14,139 - £14,884 per year


25 hours per week


We have an opportunity for a Scheme Manager to join our Housing Operations team for Older People based at Wimborne House in Dorset. As a Scheme Manager you will be responsible for managing the scheme and delivering housing services to the residents.


This role involves communicating with a variety of customers including residents and their families and coordinating with contractors to monitor workloads, therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated. Occasional cover will be required at different scheme in periods of annual leave and sickness.


The role of Scheme Manager will include:

  • Completing compliance testing including fire alarm checks and water temp checks
  • Reporting any hazard and supporting the repairs of these to ensure communal areas are kept free
  • Completing weekly wellbeing calls to residents who require this service at the scheme and make safeguarding referrals when required
  • Referring residents to support agencies when required and helping them access the different service available to them
  • Dealing with low level anti-social behavior complaints within the scheme


Skills and experiences:

  • Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
  • Some experience of working with older people in a support capacity and understanding their individual needs or similar
  • Excellent knowledge of effective communication at all levels
  • Ability to manage workloads and meet deadlines
  • Basic knowledge of Microsoft applications including Word, Excel and Outlook
  • Occasional travel may be requirement of the role, therefore a full valid driving licence is essential


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits    

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans  
  • Employee discounts
  • Wellbeing support and tools
  • Employee recognition scheme
  • £14,139 per annum (rising to £14,884 per annum after 12 months, subject to satisfactory performance)


The full time equivalent salary for this role is £21,209 based on 37.5 hours per week rising to £22,326 after 12 months service and subject to satisfactory performance


To view the job profile, please click here


Closing Date: 31 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. 

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