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Title:  AT Assessor and Installer


East Anglia, GB

Department:  Assistive Technology
Operation:  Sanctuary365
Requisition Number:  63525


Assistive Technology Assessor and Installer


Cambridgeshire – working across the county


£23,537 per annum (rising to £24,775 after 12 months, subject to satisfactory performance)


37.5 hours per week – Monday to Friday, 9am-5pm



We are looking for an Assistive Technology (AT) Assessor and Installer to assess service users’ needs for assistive technology, and provide effective installation and maintenance of equipment within service users’ homes.


We offer a range of assistive technologies to support people with a variety of needs, and are always developing our portfolio of technologies to ensure that we can provide our customers with the most effective support solutions available.


Read more about Sanctuary 365 here


The role of AT Assessor and Installer will include:

  • Assessing customer requirements and installing telecare solutions for new and existing customers
  • Reviewing and maintaining customer equipment
  • Calling existing customers to review their package
  • Updating systems with customer details
  • Scheduling own workload
  • Ensuring tools and equipment are maintained in good condition
  • Company van provided and occasional overnight stays may be required

Skills and experiences:

  • Good customer service skills and a caring nature
  • Good communication and listening skills
  • Strong organisational skills with the ability to manage own workload and prioritise tasks
  • Self motivated
  • A working knowledge of the application of Health and Safety legislation
  • This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

Why work for Sanctuary 365?

Sanctuary 365 provides telecare sensors to help people live more independently in their own homes. The assistive technology we provide gives the user and their loved ones reassurance that help is at hand at any time of the day or night.


Ready to join Sanctuary 365?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme, with matching contributions from Sanctuary
  • 23 days paid holiday, rising to a maximum of 28 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

Read the full job profile here


Closing Date: 27 February 2020


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary 365, take a look at #LifeatSanctuary on Twitter


Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary 365 is a subsidiary of Sanctuary Housing Association, an exempt charity.