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Title:  Night Concierge - Part Time


Darlington, North East, GB, DL3 7TR

Department:  Care (Administrative Staff)
Operation:  Sanctuary Supported Living
Requisition Number:  54964


Night Concierge – Part Time


Ashfield Court, Darlington


£8.47 per hour (rising to £8.91 after 12 months, subject to satisfactory performance)


16 hours per week – 2 x shifts of 21:00hrs until 05:00hrs over 7 days a week



We are seeking a Night Concierge to join our team at Ashfield Court. Ashfield Court has 15 one-bedroom flats and provides long-term supported housing for adults with mental health needs and low or medium level learning disabilities, with personalised care and support.  As Night Concierge, you will provide an effective reception and concierge service, acting as first point of contact for all customers, visitors and suppliers ensuring that the highest level of customer care and service are maintained at all times.


Read more about Ashfield Court here


The role of Night Concierge will include:

  • Preparing communal areas for residents, including kitchens and bathrooms and ensuring that the security of service users is maintained
  • Responding positively to customer requests and queries, efficiently offering solutions or recommendations
  • Completing concierge check lists, feeding back information and completing incident reports if required
  • Developing and delivering effective administrative procedures
  • Patrol the site and act on any issues as they arise

Skills and experiences:

  • Previous experience of working within a similar role is required
  • Basic health and safety knowledge and able to carry out minor repairs
  • Friendly and approachable attitude  with the ability to communicate and engage with our residents, visitors and colleagues

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.


We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.


Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 25 days paid holiday, rising to a maximum of 30 days after 5 years service (plus public holidays) pro rata
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is 37.5 hours

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here    


Read the full job profile here


Closing Date: 17 December 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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