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Title:  Concierge - Part Time

Location: 

Cleveland, Yorkshire and Humberside, GB, TS20 2AH

Department:  Administrative Services
Operation:  Sanctuary Supported Living
Requisition Number:  129502

 

Concierge – Part Time

 

Norton Road, Stockton-on-Tees

 

£9.23 per hour (rising to £9.51 after 12 months, subject to satisfactory performance)

 

30 hours per week – Rotational shift pattern to include weekend working

 

 

We are seeking an experienced Concierge to join our team based at Norton Road, Stockton-on-Tees.  Norton Road comprises two buildings: one with six two-bedroom flats, and one with five one-bedroom flats, 7 studio flats and a crash pad. We provide supported housing for young people and adults aged 16 and over, who are homeless or at risk of homelessness.

 

Read more about Norton Road here

 

The role of Concierge will include:

  • Being a first point of call to receive and direct all customer and client queries
  • Developing good relationships with clients, helping them develop life skills
  • Handling occasional emergency/challenging situations with the occasional need for personal care
  • Going above and beyond to ensure an excellent service is provided to our clients
  • Some health and safety responsibilities e.g. fire safety checks
  • Ensuring the security of the service is maintained
  • Writing and updating client notes  

 

Skills and experiences:

  • Previous experience within a similar role, completing similar tasks, is essential
  • Demonstratable knowledge of Health and Safety legislation and its application
  • Experience of working with vulnerable adults, people with mental health needs or substance misuse would be advantageous
  • Ability and confidence to lone work using your own initiative, and as part of a team
  • Ability to hit the ground running and work under challenging circumstances
  • Good communication skills both written and verbal
  • Ability to use IT systems confidently

 

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

 

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services, floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities, people with mental health needs and older people.

 

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme, with matching contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to a maximum of 30 days after 5 years service (plus public holidays) pro rata
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities
  • The full time equivalent for this role is 37.5 hours

 

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here

 

Read the full job profile here

 

Closing Date: 28 September 2021

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


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