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Title:  Call Handler / Scheduler


Chester, North West, GB, CH1 4QJ

Department:  Administrative Services
Operation:  Sanctuary Maintenance
Requisition Number:  43843


Sanctuary Maintenance provides a wide range of property maintenance and facilities management solutions for thousands of customers nationwide. Our staff help make a real difference to the quality of people’s lives.


Call Handler / Scheduler - Temporary position for up to 11 months

Octavian Centre, Chester

£22,238 per annum (pro rata)

40 hours per week – Monday to Friday, 9:00am to 5:30pm


Why work for us?

Sanctuary Maintenance provides in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary Group’s organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an exciting opportunity for a Call Handler / Scheduler to join our Gas Planning team in Chester. You will be part of a busy team responsible for delivering a high quality scheduling service for Gas Maintenance staff. If you are a highly motivated and organised individual who thrives in a busy environment, this could be the role for you. 

The role of Call Handler / Scheduler will include:

  • Scheduling working tasks using our Dynamic Resource Scheduling (DRS) system

  • Raising follow on repairs including annual gas services and allocating work as appropriate

  • Monitoring workload for Operatives and managing diaries to ensure maximum efficiency

  • Liaising with Operatives via telephone concerning allocated work

  • Communicating with customers in a timely manner concerning general queries

Skills and experiences:

  • Previous experience within a similar role e.g. Coordinator, Planner or Scheduler

  • Proficient in the use of Microsoft Packages (Excel, Word and PowerPoint)

  • Experience of working independently, using your own initiative

  • Ability to work to deadlines and prioritise workloads within a fast paced environment

  • Previous experience of using multiple systems and working with high volumes of data

  • Effective and assertive communication skills, both verbal and written

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:

  • A pension scheme, with matching employer contributions from Sanctuary, up to set limits

  • 25 days leave plus public holidays (pro rata)

  • Life assurance provided to all staff

  • Health and well-being plans, including voluntary critical illness scheme

  • A variety of online discounts and rewards from major retailers

  • Tax efficient savings through our Cycle to Work scheme

  • A wide range of learning and development opportunities

To view the job profile, please click here

Closing Date: 25 February 2019

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter

Building Equality and Diversity

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.


Job Segment: Temporary, Scheduler, Contract, Customer Service, Administrative

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