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Title:  Bank Call Handler


Chester, North West, GB, CH1 2HQ

Department:  Supported Living Services
Operation:  Sanctuary365
Requisition Number:  190275


Bank Call Handler


Centurion House, Chester


£11.05 - £12.25


Hours as and when required – various shifts available, to include Weekends and Bank Holidays



Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However, you aren’t guaranteed shifts every week as hours are worked as and when required.


We are looking for a Bank Call Handler to provide a customer focused service to our clients. Sanctuary 365 provides assistive technology support packages for vulnerable people, to help them maintain their independence and wellbeing in their own homes. It also provides a lone-worker monitoring service to ensure the safety of Sanctuary employees who are entering people’s homes as part of their job on a daily basis.


Standard shift patterns detailed below; various other shifts will be available depending on the current business demands:


8.00am – 1.00pm

7.00am – 3.00pm

3.00pm – 11.00pm

11.00pm – 7.00am


We provide a comprehensive induction programme as well as on-going training to develop new and existing skills and encourage progression. Sanctuary has their own Learning and Development Academy, who provide a wide range of training courses, open to all. Sanctuary also has a great employee Rewards scheme, where you will be able to receive a variety of discounts from major retailers.


The role of Bank Call Handler will include:

  • Undertaking responsive and proactive call handling duties
  • Maintaining effective filing systems
  • Supporting the achievement of service standards


Skills and experiences:

  • Experience of working in a customer centre or customer service environment is essential
  • The ability to work under pressure
  • Proven experience of administration relating to customer service and complaints
  • Effective communication at all levels
  • Excellent interpersonal and customer care skills
  • Basic knowledge of information systems and databases


Why work for Sanctuary 365?

Sanctuary 365 provides telecare sensors to help people live more independently in their own homes. The assistive technology we provide gives the user and their loved ones reassurance that help is at hand at any time of the day or night.


Ready to join Sanctuary 365?

As part of our commitment to making Sanctuary 365 a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide range of learning and development opportunities
  • £11.05 per hour (rising to £11.64 after successful probation and rising to £12.25 per hour after 12 months, subject to satisfactory performance)


Read the full job profile here


Closing Date: 11 August 2022


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


For an insight into what it’s like to work for Sanctuary 365, take a look at our Twitter feed or search #LifeatSanctuary


Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary 365 is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service