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Title:  General Assistant


Cheltenham, South West, GB, GL50 2JG

Department:  Care (Domestic and Housekeeping Staff)
Operation:  Sanctuary Group
Requisition Number:  63022

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


General Assistant


New Court, Cheltenham


£8.21 to £8.64 per hour (dependent on qualifications)


28 hours per week - Saturday to Tuesday



Why work for us?

New Court is a brand new, luxurious and privately owned retirement development in the heart of the stylish Montpellier district in Cheltenham. With 53 uniquely styled apartments and a range of thoughtfully designed and meticulously finished communal facilities, New Court’s onsite services are designed to help create the perfect home.


We are looking for a General Assistant to join our dynamic team to ensure the highest possible standards of customer care and service are delivered. You will have daily interaction with owners, visitors and colleagues; therefore we are looking for a friendly individual who is approachable and passionate about delivering exceptional customer service.


The role of General Assistant will include:

  • Providing a waiter service in our in house restaurant, taking orders, serving food and drinks
  • Assisting the chef with food prep and cleaning
  • Manning the bar and operating an EPOS till system
  • Providing an efficient service in a luxury environment for the owners, family and friends
  • Assisting in creating a homely atmosphere to the owners
  • Accurate cash handling  and reconciliation duties at the end of shifts
  • Ensuring that the highest level of customer care and service are maintained at all times


Skills and experiences:

  • Previous experience within the hospitality sector or in a similar front-line role
  • Caring, compassionate, polite and approachable individual
  • Proven experience of dealing with customers on a regular basis
  • Flexible approach to working patterns and working weekends


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with matching employer contributions from Sanctuary up to set limits
  • 25 days leave (rising to a maximum of 30 days) plus public holidays pro rata
  • Criminal records checks are funded by Sanctuary Group
  • Life assurance
  • Health & well-being plans
  • Discounted products & services
  • Personal advice and counselling
  • Family-friendly arrangements
  • Tax efficient savings through our Cycle to Work scheme
  • Learning and development opportunities


To apply please send your CV to Resourcing.Team@Sanctuary-Housing.co.uk


To view the job profile please click here


Closing Date: 10 March 2020


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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