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Title:  Concierge


Cheltenham, South West, GB, GL50 2JG

Department:  Catering and Hospitality
Operation:  Sanctuary Group
Requisition Number:  55032

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.




New Court, Cheltenham


£9.76 per hour


28 hours per week



Why work for us?

New Court is a brand new, luxurious and privately owned retirement development in the heart of the stylish Montpellier district in Cheltenham. With 53 uniquely styled apartments and a range of thoughtfully designed and meticulously finished communal facilities, New Court’s onsite services are designed to help create the perfect home.


We are looking for a Concierge to complete our team based in Cheltenham. In this vital role, you will act as a first point of contact for owners, visitors and customer’s onsite, ensuring a welcoming environment is consistently delivered. You will develop excellent relationships with all visitors, and support them in resolving any issues or problems that arise.


The role of Concierge will include:

  • Ensuring an exceptional service is provided to owners and offering support before, during and after they have moved into New Court, being on hand to provide them with a feeling of complete comfort and reassurance
  • Providing an effective concierge service including answering the telephone, coordinating on-site appointments, taking restaurant bookings and supporting the bar and restaurant service
  • Ensuring safe working practices are adhered to, in order to maintain a comfortable and compliant environment
  • Ensuring that the highest level of customer service is maintained at all times
  • Supporting the marketing and sales process and assisting new customers as they arrive  


Skills and experiences:

  • Ideally you will have recent experience of working in the extra care, luxury retirement or hospitality sector or in a similar front-line role
  • Experienced in customer service with excellent interpersonal skills and the ability to build relationships with a wide variety of people
  • Have a caring and compassionate attitude, always ensuring that owners’ dignity and privacy is respected at all times


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 28 days paid holiday (including public holidays) pro rata
  • The full time equivalent hours for this position are 37.5 per week.
  • Life assurance
  • Health & well-being plans
  • Discounted products & services
  • Personal advice and counselling
  • Family-friendly arrangements
  • Tax efficient savings through our Cycle to Work scheme
  • Learning and development opportunities


To view the job profile please click here


Closing Date: 24 October 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.