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Title:  Administration Officer


Cheltenham, South West, GB, GL50 2JG

Department:  Administrative Services
Operation:  Sanctuary Group
Requisition Number:  50275

Sanctuary Group is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.


Administration Officer


New Court, Cheltenham


£21,294 per annum


37.5 hours per week – Wednesday to Sunday



Why work for us?

New Court is a brand new, luxurious and privately owned retirement development in the heart of the stylish Montpellier district in Cheltenham. With 53 uniquely styled apartments and a range of thoughtfully designed and meticulously finished communal facilities, New Court’s onsite services are designed to help create the perfect home.


We have a rewarding opportunity for a customer focused Administration Officer to join our high quality, luxury private retirement service.  Working with the General Manager you will be responsible for delivering, maintaining and monitoring effective and efficient compliance and administrative systems to support the delivery of services.


The role of Administration Officer will include:

  • Providing home owners, managers and staff with clear guidance and practical advice on facilities and building related issues
  • Building and maintaining constructive relationships with owners and other key stakeholders,
  • Resolving complaints and breakdowns in service delivery
  • Ensuring that the highest level of customer care and service are maintained at all times
  • Providing an efficient front of house and facilities services
  • Assisting in the line management of staff


Skills and experiences:

  • Previous experience gained within an administrative or reception role, or similar
  • Some experience or involvement in managing staff is desirable
  • Ideally have some experience of working in a facilities management environment
  • Possess strong organisational skills with the ability to work  to deadlines and prioritise your workload
  • Strong communication and customer service skills
  • Have a working knowledge of Word and Excel (or similar)


Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme with employer contributions from Sanctuary
  • At least 28 days paid holiday (including public holidays)
  • Life assurance
  • Health & well-being plans
  • Discounted products & services
  • Personal advice and counselling
  • Family-friendly arrangements
  • Tax efficient savings through our Cycle to Work scheme
  • Learning and development opportunities


To view the job profile please click here


Closing Date: 20 September 2019


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’

Building Equality and Diversity
We work closely with the Home Office in order to prevent unlawful working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service