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Title:  Bank Night Concierge

Location: 

Bury St Edmunds, East Anglia, GB, IP33 3BQ

Department:  Administrative Services
Operation:  Sanctuary Supported Living
Requisition Number:  90464

 

Bank Night Concierge

 

Bury St Edmunds Homeless Services

 

£8.94 per hour (rising to £9.22 after 12 months, subject to satisfactory performance)

 

Hours as and when required 

 

 

Do you need flexibility in the days you work? Our bank roles (sometimes referred to as “relief roles” in other companies) mean that you will be able to choose from available shifts and have the benefits of a consistent workplace combined with opportunity to build positive relationships with the individuals we support. However you aren’t guaranteed shifts every week as hours are worked as and when required.

 

Do you want a role where no two days are the same and you will be making a real impact to the lives of our clients? Are you passionate about supporting people? Can you work under pressure and manage challenging situations?

 

If this sounds like you then we may have your perfect opportunity!

 

We are seeking resilient, empathetic and empowering people to join our bank team at Bury St Edmunds Homeless Services.

 

Bury St Edmunds Homeless Services support clients who are 18+ and experiencing, or at risk of, homelessness. We are looking for supportive and positive people to empower our clients. You may be faced with challenging situations daily so you will need to be resilient and confident in managing these.

 

The role of Bank Night Concierge will include:

  • Providing general assistance and responding to customer requests and queries efficiently
  • Supporting the organisation of social events to encourage participation and involvement to ensure customer satisfaction
  • Ensuring that security of the service is maintained by completing hourly checks and monitoring CCTV
  • Developing and delivering effective administrative procedures
  • Completing concierge check lists, feeding back information and completing incident reports if required
  • Night working

 

Skills and experiences:

  • Experience of working with vulnerable adults, people with mental health needs or substance misuse would be an advantage but not essential as full induction will be provided
  • A positive, can-do attitude
  • Ability to work as part of a team and on own initiative
  • Ability to hit the ground running and work under challenging circumstances
  • Some experience of security would be advantageous
  • Basic health and safety knowledge, with the ability to carry out minor repairs
  • Friendly and approachable attitude with the ability to communicate and engage with our residents, visitors and colleagues

 

Why work for Sanctuary Supported Living?

We support vulnerable people to live as independently as possible, by building their confidence and skills to realise their potential.

 

We are a national organisation but we think locally. We support people through supported housing, move-on accommodation, CQC registered services and floating support and telecare services. We specialise in services for young people, homeless families and individuals, people with physical disabilities, learning disabilities and people with mental health needs.

 

Ready to join Sanctuary Supported Living?

As part of our commitment to making Sanctuary Supported Living a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • A wide rande of learning and development opportunities

 

We are proud to support the Department of Health and Social Care’s #everydayisdifferent campaign to encourage more people to apply to work in adult social care. If you’re considering a caring career, we have many rewarding roles at Sanctuary Supported Living. For more information on the campaign click here   

 

Read the full job profile here

 

Closing Date: 24 January 2021

 

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

 

For an insight into what it’s like to work for Sanctuary Supported Living, take a look at our Twitter feed or search #LifeatSanctuary

 

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.


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