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Title:  Accommodation Manager


Brighton, South East, GB, BN1 9QW

Department:  Student Services
Operation:  Sanctuary Students
Requisition Number:  42004

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.


Accommodation Manager  

Brighton University, Brighton       

£24,187 per annum (rising to £25,461 after 12 months, subject to satisfactory performance)

35 hours per week


Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland.  We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

Joining our team at Great Wilkins Halls, the Accommodation Manager will ensure maximum occupancy whilst also maintaining a Health and Safety compliant environment. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise. This role would suit a proactive and conscientious individual with a passion for customer service and the ability to multi task whilst resolving complex queries

The role of Accommodation Manager will include:

  • Managing occupancy through working with partners and local educational institutions
  • Preparing and managing local budgets, monitoring accounts and facilitating debt recovery
  • Monitoring contract service performance, taking action to deal with poor performance and promoting best practice
  • Managing the recruitment, performance and development of staff
  • Developing and implementing effective operational plans to ensure that service delivery meets contracted quality standards

Skills and experiences:

  • HND in Hotel, Hospitality or Property management (or related subject) is essential
  • Proven experience of working in the student accommodation, hotel, hospitality or property sector is essential
  • Proven experience of staff management within a customer facing environment
  • Excellent interpersonal, customer service and negotiation skills
  • Working knowledge of the application of Health and Safety legislation

Ready to join us?

As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:

  • A pension scheme, with matching employer contributions from Sanctuary up to set limits
  • At least 25 days paid holiday, rising to 30 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and wellbeing plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities

To view the full job profile click here

Closing Date: 20 December 2018

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’.

Building Equality and Diversity
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Manager, Management

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