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Title:  Customer Service Advisor - Income


Adderbury, South East, GB, OX17 3DZ

Department:  Housing Services
Operation:  Sanctuary Housing
Requisition Number:  55605

Sanctuary Housing Services manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.


Customer Service Advisor - Income

Hindle House, Adderbury


£21,070 per annum (rising to £22,179 after 12 months service subject to satisfactory performance)

37.5 hours per week – Monday to Friday


Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

The exciting opportunity of Customer Service Advisor – Income, will see you working within our Income Services team. Your role will include, income recovery services, collection of rental debt, payment plans. This opportunity is situated within a call centre environment, supporting the effective delivery of housing services.


The role of Customer Service Advisor - Income will include:

  • Deliver high quality Income Recovery, assisting with related enquiries and complaints
  • Developing, building and maintaining relationships with residents and stakeholders
  • Providing administration and early stage income collection service
  • Maintaining and providing effective support to residents, signposting where appropriate


Skills and experiences:

  • Working knowledge of call handling in a contact centre environment or similar
  • Excellent communication skills including interpersonal and written
  • Proven experience of working to deadlines and prioritising workloads
  • Knowledge of relevant regulations, legislation and good practice debt collection and GDPR


Ready to join us?

  • As part of our commitment to making Sanctuary a great place to work, we offer a comprehensive reward and benefits package appropriate for the role that you do, including:
  • A pension scheme with employer contributions from Sanctuary
  • At least 23 days paid holiday, rising to 28 days after 5 years service
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working
  • Health and well-being plans
  • A variety of online discounts and rewards from major retailers
  • Tax efficient savings through our Cycle to Work scheme
  • A wide range of learning and development opportunities


To view the job profile, please click here


To apply please send your CV and cover letter to housing.recruitment@sanctuary-housing.co.uk


Closing Date 29 January 2020


We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.


‘For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter’


Building Equality and Diversity

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity..

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